Defect #39893
closed
Password reset is not possible
Added by Salman Khan 11 months ago.
Updated 5 months ago.
Category:
Website (redmine.org)
Description
Hello, I'm trying to reset my password, but I don't get any email with a reset option.
Holger Just wrote in #note-1:
Is this related to your user account at https://www.redmine.org, or your own installation somewhere else?
it's related to my user account at redmine.org
Salman Khan wrote in #note-2:
Holger Just wrote in #note-1:
Is this related to your user account at https://www.redmine.org, or your own installation somewhere else?
it's related to my user account at redmine.org
Is it possible to contact a support team because it is urgent
- Category set to Website (redmine.org)
- Status changed from New to Needs feedback
redmine.org usually does sent all mails as indicated.
If you are not receiving an expected mail in your inbox, this is usually caused an over-eager spam or mail filter in your email account which sorts the mail into a different mail folder.
Accordingly, please check your spam folder or other possible folders the mail may have been sorted into. Gmail for example is eager to automatically sort some mails into different folders for automatic messages, newsletters, or other concerns. You can view all mails) though. If you still can't find the mail, please contact the support channels of your mail provider so that they can help you track down the the specific mail in your mail account.
- Status changed from Needs feedback to Closed
- Resolution set to No feedback
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