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Defect #39931

closed

Issues with Email Notifications Setup

Added by Vugar Maharramov 7 months ago. Updated 7 months ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Email notifications
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Invalid
Affected version:
5.0.1

Description

Hello,

I've encountered an issue with setting up email notifications in Redmine. Despite configuring the configuration.yml file, the email function does not seem to activate. Below are the steps I've taken and the current status of my system.

Steps Performed:

Edited the config/configuration.yml file to set up the email delivery method using SMTP settings.

Performed a restart of the Redmine application. I attempted to use the command touch tmp/restart.txt, which resulted in a "No such file or directory" error, indicating that I might have been in the wrong directory or the tmp directory was missing.
Restarted the Apache service using sudo systemctl restart apache2 to ensure that any changes in the configuration are applied.
Checked the status of the Apache server using sudo systemctl status apache2 and confirmed it is active and running without any errors.
Attempted to restart the SSH service as a part of my troubleshooting process, which was successful.
Current Status:

Apache is active and running.
SSH service has been restarted without issues.
Email notifications in Redmine are still not functioning.
System Information:

Linux redmine 5.4.0-169-generic #187-Ubuntu SMP Thu Nov 23 14:52:28 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

Environment:
Redmine version 5.0.1.stable
Ruby version 2.7.0-p0 (2019-12-25) [x86_64-linux-gnu]
Rails version 6.1.6
Operating system: Ubuntu 20.04.6 LTS
Static hostname: redmine
Icon name: computer-vm
Chassis: vm
Machine ID: 62a4f1a11542451a96214708ae37c181
Boot ID: 2ca118a361774af8a38e312ef7d7ed3c
Virtualization: vmware
Operating System: Ubuntu 20.04.6 LTS
Kernel: Linux 5.4.0-169-generic
Architecture: x86-64
Environment production
Database adapter: Mysql2
Mailer queue: ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery smtp
Redmine settings:
Redmine theme Default
Git 2.25.1
Redmine plugins: no plugin installed

I am seeking assistance to understand what might be causing the email function to remain inactive and what additional steps I can take to resolve this issue.

Thank you for your support.

Files

Download all files
Redmine configuration yml file.txt (9.37 KB) Redmine configuration yml file.txt Vugar Maharramov, 2023-12-23 19:41
clipboard-202312241457-mgrn4.png (35 KB) clipboard-202312241457-mgrn4.png Vugar Maharramov, 2023-12-24 11:57
clipboard-202312282022-7tjbi.png (29.2 KB) clipboard-202312282022-7tjbi.png Vugar Maharramov, 2023-12-28 17:22
clipboard-202312301504-z2dsk.png (58.3 KB) clipboard-202312301504-z2dsk.png Vugar Maharramov, 2023-12-30 12:04
clipboard-202312301530-n6jh3.png (17.8 KB) clipboard-202312301530-n6jh3.png Vugar Maharramov, 2023-12-30 12:30
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