Defect #40426
closed
Added by Loi Nguyen 9 months ago.
Updated 8 months ago.
Description
Dear Team Supoort,
In my internal system there is a redmine system to serve users. I had a project 5 years ago. Now I have to trace the log as well as that ticket. I can still open that ticket but I cannot open the file. attach on that ticket, is this the redmine system that deletes itself or something like that? help me
Thanks
Files
- Description updated (diff)
- Status changed from New to Needs feedback
Redmine generally does not delete data in its own.
However, uploaded files are not stored in the database itself but in the filesystem of the Redmine server in the files directory by default. It is the responsibility of the Redmine sever admin to ensure that the actual files in the filesystem are kept and updated along with the Redmine database.
Thus, to be able to download a file attachment from Redmine, the associated file which was uploaded for the attachment must be present in the files directory of the Redmine server. If the file is not there, there is nothing we can do about it. Only if you have old backups from when the attachment was uploaded, you may be able to extract the file from these backups.
- Status changed from Needs feedback to Closed
- Resolution set to No feedback
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