Defect #41442
closed
E-Mails don't get send to users
0%
Description
We have the issue that non of our Users gets a E-Mail anymore if something in their Tickets changed.
We did not change anything nor installed a new version.. It just happened from one day to another that no one is getting E-Mails anymore.
The standard E-Mail Option in the users menue ist still activ for everyone.
This is our environment:
Environment:
Redmine version 4.2.1.stable
Ruby version 2.7.3-p183 (2021-04-05) [x86_64-linux]
Rails version 5.2.5
Environment production
Database adapter Mysql2
Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery smtp
SCM:
Subversion 1.10.4
Mercurial 4.8.2
Bazaar 2.8.0
Git 2.20.1
Filesystem
Redmine plugins:
redmine_agile 1.6.1
redmine_checklists 3.1.19
redmine_ckeditor 1.2.3
redmine_custom_workflows 1.0.5
Updated by Holger Just about 2 months ago
- Status changed from New to Closed
Please use the forums to ask usage or admin questions.
As for your problem: something must have changed. You need to find out what that was. Likely, this involves your mail server / mail provider for outgoing mail which may have changed something, e.g. authentication requirements. Check your Redmine logs and those of your mail server.