Feature #5420
open
User support helper script
Added by Muntek Singh over 14 years ago.
Updated about 14 years ago.
Description
New script or additional switch to script/about that outputs all the info in script/about + redmine version information and automatically pastes it to a pastebin and outputs a url the user can share with support team. If there is a way to determine more about the environment (is it using passenger, fcgi, mongrel, thin, etc) that would be awesome.
Good way would be to use the pastebin.com API: http://pastebin.com/api.php
This way we can tell users "Run script/helpme" and give us the url so we can more efficiently troubleshoot.
- auto paste to pastebin might be bad since users will want to review for sensitive data
- Should hook this up on Admin > Info also. Then it can pick up how it's hosted and we don't have worry which RAILS_ENV they are running in.
- It needs to be both web and cli, in case they have a problem with one or the other
Information I would like to see (includes the stuff from script/about already):
- Redmine Version
svn infogit show HEAD- Point release installed from package
- Ruby version
- RubyGems version
- Rack version
- Rake version
- Rails version
- Active Record version
- Active Resource version
- Action Mailer version
- Active Support version
- Application root
- RAILS_ENV
- Database adapter
- Database schema version
- Information about the environment Redmine is installed
- Backend server information
- Is it running apache, nginx, passenger, thin, mongrel, etc.
- If so what versions?
- Where would the relevant log files for this backend typically be
- OS info
- Database
- Plugin List
- Including version info of each plugin
- Settings
- Theme name if non-default
- Message encoding (UTF8?)
I have extended the /admin/info view and the script/about script with the information requested by Muntek. Automatic pasting to a website was not implemented because of possibly security implications. It is up to the user to paste it to a site herself.
You can find the patch in the feature branch on http://github.com/meineerde/redmine/tree/5420-redmine-info. It might need some additional unit tests, but for me, it does what is expected: Give me more debug information :) I would love to see this patch included into 1.0.2 to ease support in the forums and IRC.
Holger:
Last I checked, that patch removed the Plugin Administration panel. Is that still the case?
Any update on this Holger?
- Assignee deleted (
Eric Davis)
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