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Defect #5911

closed

Problems importing E-Mails if there is an cc

Added by Dirk Gnauck over 14 years ago. Updated about 14 years ago.

Status:
Closed
Priority:
High
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
2010-07-20
Due date:
% Done:

100%

Estimated time:
Resolution:
Invalid
Affected version:
0.9.3

Description

We use Redmine as support-ticket system and project-management system. Therefor we created an e-mail-address our customer are able to create tickets with. We observed two problems:

a) If I send an e-mail to redmine and in cc to another person, redmine doesn't import the e-mail. (The same if cc an to is switched)

b) Could it be possible that user-e-mails need to be added case-sensitive?
One of our customer is not able to write e-mails to our support-email-address.
Manßhardt Sonja [] About 10 colleagues of her don't have any problem.

Thanks for your support.

Best regards,
Dirk Gnauck

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