Redmine

We use redmine for tracking issues in our software. We have built an interface that allows clients to submit issue reports from within our application into our redmine. We currently use custom fields for the name and email of the user who submits the issue so that we can respond easily.

It would be nice to be able to type a quick email response to the client that can be emailed to the client along with the details of the issue and have that history kept within redmine.

Also it would be great if there was a checkbox when you update an issue that you could tick and have it send the update email to the client. Useful when changing status to resolved so that they are notified without having to manually get back to them.

At the moment we email them manually and then save the email content back to redmine, but it would be nice to be able to do it from within redmine and not have to jump out to other applications.