Redmine

Not directly, but you could assign certain categories to specific users, and assign the ticket to a category via mail, which would then get automatically assigned to said user.

Hi there,

Good to know, but how can you assign it with rake task?

rake -f /usr/share/redmine/Rakefile redmine:email:receive_imap RAILS_ENV="production" \
        (...)
        project=securesystems \
        tracker=bug \
        allow_override=tracker,priority

Either in the rake task with category=XXX (which sets a default category), or you can give your users the choice to override this default by adding a line containing Category: The category name as a separate line in the mail. Both can of course be combined.

Anyway, that doesn't address the problem I mentioned.
I mean - category names with unfriendly names.
So probably a patch should be there to introduce a category shortname field with ascii-only chars.
Same as for project name.

I still don't see the problem with non-ascii chars in the category name, the rake task should parse them just fine.

Maybe the rake task should.
But the file containing the task (the invocation of the rake task) can be coded in non-utf8.
And that will cause problems.
Anyway, if you are fine with that, suits me fine :)

Well, if you have any problems or suggestions, please file issues or feature requests. I haven't tried non-ASCII categories through mail, so I can't tell you how well it works.