Assign tickets via email

Added by Brandon Dixon over 12 years ago

I know you can submit tickets via email, but is there a way to assign them to a certain person. I see no way to do this, even with the over riding abilities.

Replies (7)

RE: Assign tickets via email - Added by Felix Schäfer over 12 years ago

Not directly, but you could assign certain categories to specific users, and assign the ticket to a category via mail, which would then get automatically assigned to said user.

RE: Assign tickets via email - Added by Radek Antoniuk about 12 years ago

Hi there,

Good to know, but how can you assign it with rake task?

rake -f /usr/share/redmine/Rakefile redmine:email:receive_imap RAILS_ENV="production" \
        (...)
        project=securesystems \
        tracker=bug \
        allow_override=tracker,priority


just by adding category=XXX ?
I'm asking, because category doesn't have a "friendly shortname" and it would be hard to assign to categories which are using non-ascii character encodings...

RE: Assign tickets via email - Added by Felix Schäfer about 12 years ago

Either in the rake task with category=XXX (which sets a default category), or you can give your users the choice to override this default by adding a line containing Category: The category name as a separate line in the mail. Both can of course be combined.

RE: Assign tickets via email - Added by Radek Antoniuk about 12 years ago

Anyway, that doesn't address the problem I mentioned.
I mean - category names with unfriendly names.
So probably a patch should be there to introduce a category shortname field with ascii-only chars.
Same as for project name.

RE: Assign tickets via email - Added by Felix Schäfer about 12 years ago

I still don't see the problem with non-ascii chars in the category name, the rake task should parse them just fine.

RE: Assign tickets via email - Added by Radek Antoniuk about 12 years ago

Maybe the rake task should.
But the file containing the task (the invocation of the rake task) can be coded in non-utf8.
And that will cause problems.
Anyway, if you are fine with that, suits me fine :)

RE: Assign tickets via email - Added by Felix Schäfer about 12 years ago

Well, if you have any problems or suggestions, please file issues or feature requests. I haven't tried non-ASCII categories through mail, so I can't tell you how well it works.

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