Redmine

Hi every body,

First of all, thanks for this piece of software, it is really brilliant!

Here, we are using it to manage different projects involving different people.

What we want to be able to do is, when we receive the ticket updates, to use email filters to organize our mailboxes in order to improve efficiency and visibility.

Is there a way to configure redmine so I know what project an update belongs to just by looking at the subject or content of the generated email?

What we are looking for is a mechanism / parameter that links the projects, sub-projects, sub-sub-projects and that is sent on the email update.

We tried a couple of solutions but without success:

• using the "issue category" option as it is present in the body of the email but we found it too much of a constraint for the end-user as they need to set it up every time.
• creating one instance of Redmine per project: this is not scalable as every time we need to create a database instance and it is administration burden.
• prefixing the subproject name with the project code: that puts a constraint every time we need to create a subproject.

What I think may allow us to do what we want are the following:

• Being able to add a prefix in the email subject on a project basis that will then be used for sub-projects...
• Using a different sender email address for each project

Is it possible with the current version of Redmine or do you know if any plugin exists to do that? I already looked at the plugin list but nothing seemed to do that...

Any idea is very welcome.

Thanks a lot in advance for your reply :)

Cheers
Gael