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Issue creation by email

Added by tien trung vu about 5 years ago

Hello,
I followed the instruction at http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails for issue create, it's works but i want to ask :
How can it stop create issue when someone reply that email, it will create a duplicate issue on system ?

Thanks

Annotation 2019-11-20 145732.png (10.5 KB) Annotation 2019-11-20 145732.png

Replies (6)

RE: Issue creation by email - Added by Bernhard Rohloff about 5 years ago

The right answer is, you can't. Redmine creates a new issue for every new email it receives.
What you could do is send the email as BCC to Redmine. In this case it does not receive further mails on replies from your colleagues.

RE: Issue creation by email - Added by tien trung vu about 5 years ago

Well, thank you for explaining.

RE: Issue creation by email - Added by Mischa The Evil about 5 years ago

Bernhard Rohloff wrote:

[...] Redmine creates a new issue for every new email it receives.

This statement is false. New email replies to email notifications for Redmine issues and forum messages are processed as issue notes and forum message replies respectively. See eg. the following references:

RE: Issue creation by email - Added by Bernhard Rohloff about 5 years ago

Mischa The Evil The Evil thank you for your clarification.
My interpretation of the question was that Redmine is added CC to a list of recipients. So every time someone replies to that first mail it receives a 'new' mail and therefore create a new issue.
Since the author has linked the wiki article I somehow expected that he knows how the reception of emails in Redmine actually works. :-)

RE: Issue creation by email - Added by Ankit Verma 7 months ago

Bernhard Rohloff wrote in RE: Issue creation by email:

The right answer is, you can't. Redmine creates a new issue for every new email it receives.
What you could do is send the email as BCC to Redmine. In this case it does not receive further mails on replies from your colleagues.

Hi My name is Ankit,
I locally setup redmine in my ubantu O.S. and now I want to create, update, closed, resloved the ticket of redmine through mail, I am following this link [[http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails]]

but I am not able to make proper setup, can you please guide me to create ticket using mail.

RE: Issue creation by email - Added by Ankit Verma 7 months ago

tien trung vu wrote:

Hello,
I followed the instruction at http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails for issue create, it's works but i want to ask :
How can it stop create issue when someone reply that email, it will create a duplicate issue on system ?

Thanks

Hi
I am Ankit,
I locally setup redmine in my ubantu O.S. and now I want to create, update, closed, resloved the ticket of redmine through mail, I am following this link [[http://www.redmine.org/projects/redmine/wiki/RedmineReceivingEmails]]

but I am not able to make proper setup, can you please guide me to create ticket using mail.

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