Redmine

So I am trying to use Redmine as a service desk type of system.

I do not want to go in and add an account for every user so that they can send an email to put in a request for help. We have upgraded to the latest version and have the email setup properly so that a ticket is created when an email is sent.

However, if an email is sent from a user that is NOT in the system already, they get a kick back saying "invalid email" basically. We have the system setup for LDAP Auth and that seems to work fine. It seems like it should be able to create an account based on the email address and to submit the ticket like that - but it doesn't.

We have the aliases file updated correctly to have --unknown-user=accept,create \\ --no-permission-check \\.

I am just stuck with what to try/do next.

Are there any plugins that can make this a viable solution or will I just have to get every user at the company to login once to Redmine so that an account is created?

Thanks for any advice.
-C