Redmine

Is the mail marked as NEW? Redmine will only check for NEW messages, if it marks one as READ then it didn't match up correctly.

Also is your project identifier, "Wonder Project"? The identifier is not the same as the name. For example:

• http://www.redmine.org/projects/redmine/issues
  • Name: Redmine
  • Identifier: redmine
• https://projects.littlestreamsoftware.com/projects/show/redmine-timesheet
  • Name: Redmine - Timesheet plugin
  • Identifier: redmine-timesheet

I'm guessing your email is using the name and not the identifier.

Eric

Getting nearer - thanks Eric - but still no go.

I've changed the name to the identifier like you said. However, its still not inserting them.

When the mail falls into the inbox its "New". I then run the Rake task shifts the email to a "Read" state. So Redmine is getting in and reading the email - its just not doing anything with it.

Doug Bromley wrote:

When the mail falls into the inbox its "New". I then run the Rake task shifts the email to a "Read" state. So Redmine is getting in and reading the email - its just not doing anything with it.

It looks like there is a bit of logging in MailHandler, can you bump of the log level to debug and paste the output from a failure here?

Eric

I thought I might suggest that only emails FROM a registered user's email address are processed by Redmine.

Emails from other email addresses are marked READ then ignored. This annoys me, because it stops me from using Redmine as a support ticket tool in addition to my software development issue tracker.

So, add the user to the system, assign permissions to the user for the project you are trying to email, and make sure the email FROM matches the email in redmine. Then try it again.

Does that help?

Brad Rushworth wrote:

Emails from other email addresses are marked READ then ignored. This annoys me, because it stops me from using Redmine as a support ticket tool in addition to my software development issue tracker.

Brad, that sounds like a great feature request. Maybe add an option (per project) that allows all email but will set the user to a specific user when it's added (e.g. "Customer Request").

Eric

I agree that would be a great feature. We might later find out we need a way to filter SPAM.
Jeff

Regarding SPAM, I would just have the server administrator do that before it reaches the IMAP box. That way the administrator can use whatever system or methods they currently use and Redmine would be protected (e.g. whitelist, spamassassin, etc).

Eric

Thanks for the support guys. I have created Feature #2230.

Please check one thing.There is a option in Administrator Login called "Custom Fields".You can create custom fields for issues,projects ,users etc.Check that if u r using any Issue Custom field and also r u making that custom field as mandatory while creating the issue.

Just remove the mandatory consition for the issue custom field if any custom field is there.Because if u make an custom field as mandatory.Then u should provide value for the custom field also.Otherwise Model validation fails and Issue wont be created .Right now the issue creation by email facility what redmine provides does not allow the custom fields

So just remove the custom fields for issues and try runing the rake task once again.I think this will solve the problem for u Mr Doug Bromley

Sorry the Custom field should not be mandatory.U can create custom field and make it as optional while creating the issue