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Unable to update an issue.

Added by Craig Beaumont over 15 years ago

Hi there,

I wonder if anyone can assist me?
We have been using RedMine for a while now - and I have been unable to change the status of logged issues, the option is grayed-out.

Please see the attached screen shot.

Thanks,
Craig.

redmine.jpg (23.7 KB) redmine.jpg

Replies (5)

RE: Unable to update an issue. - Added by Nanda P over 15 years ago

Hi Craig,

Make sure you are a member of that project. To change the status, you should be a member (even if you are an administrator)

Check this issue : http://www.redmine.org/issues/2323

HTH..

Nanda

RE: Unable to update an issue. - Added by Craig Beaumont over 15 years ago

Hi Nanda,

I had a look - I am a member of the project in the capacity as a 'Developer Owner'.
But, still I cannot change the status of any task.

The tasks do have time logged with each, and the ones that I want to close's percentage is set to 100%.

Please see the attached JPG file.

Thanks for taking your time to reply,
Craig.

redmine.jpg (43.4 KB) redmine.jpg

RE: Unable to update an issue. - Added by Craig Beaumont over 15 years ago

Here is a screen shot of the settings for a 'Project worker'.

Regards,
Craig.

redmine.jpg (139 KB) redmine.jpg

RE: Unable to update an issue. - Added by Nanda P over 15 years ago

Check your work flow for the role "Developer Owner" & the Tracker "Maintenance"

You are the "Developer Owner" for the project, so please check the settings for "Developer Owner" not "project worker"

I don't think the percentage done is stopping you to change the status.

Can you able to change the status if you go to the task in Edit mode?

RE: Unable to update an issue. - Added by Craig Beaumont over 15 years ago

Ah ha!

Excellent, I see that the configuration did not allot a Developer to change the status :)

Nanda, thanks for your assistance, I greatly appreciated it!

Regards,
Craig.

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