Field conditions depending on ticket status
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Conditions for ticket fields should be depending on the status of the ticket.
E.g. Date may be null if ticket is new but not is ticket is resolved.
#5 Updated by @ go2null about 5 years ago
Jörn Allmers: E.g. Date may be null if ticket is new but not is ticket is resolved.
The issue is that you cannot say that the
Filou Centrinov: What's about field permission (workflow settings)?
Datemust be entered before the issue can be closed, and must be read-only when it is closed.
- If I set the field to "Required" for status
Closed, then it can be changed when it is in status
- If I set it to "Read-Only", then it can be set to blank when closing.
Workaround is that for all Statuses that can lead to a closed Status, you will need to set the field to "Required".