Defect #25733
closedMessages get bounced
0%
Description
I found out we seem to have a problem with incoming emails not being updated into redmine. Our setup goes via Google Apps, and the messages get forwarded to our postfix-server:
user sends message to support@ourdomain.tld that is handled by googlel apps. The message get's routed back to our redmine-server that responds on support-add@redmineserver.ourdomain.tld
In postfix i have configured an alias that runs the rdm-mailhandler.rb
/usr/local/rvm/rubies/ruby-2.3.0/bin/ruby /etc/postfix/rdm-mailhandler.rb \ --project support \ --tracker New issues \ --unknown-user create \ --no-permission-check \ --no-check-certificate \ --url https://redmineserver.ourdomain.tld \ --key [randomstuff] \ --allow-override all \ --no-account-notice \ --default-group Support
I still get though the following error
"permission denied. Command output: Request was denied by your Redmine server. Possible reasons: email is sent from an invalid email address or is missing some information"
This is my currentn setup
Environment: Redmine version 3.3.1.stable Ruby version 2.3.0-p0 (2015-12-25) [x86_64-linux] Rails version 4.2.7.1 Environment production Database adapter PostgreSQL SCM: Subversion 1.6.11 Git 1.7.1 Filesystem Redmine plugins: accept 0.0.2 issue_mail_with_attachments 0.1.0 redmine_autoclose 0.0.4 redmine_close_button 0.0.8 redmine_default_assign 0.6 redmine_gc_sync 1.0.0 redmine_mail_reminder 3.0.0.0001 redmine_pretend 2.0.1 redmine_tweaks 1.0.0
Updated by Toshi MARUYAMA over 7 years ago
- Status changed from New to Needs feedback
What is your Redmine log?
Updated by Go MAEDA over 5 years ago
- Status changed from Needs feedback to Closed
- Resolution set to No feedback
Updated by Rob Spearman over 5 years ago
I am having the same problem. I looked in the production log and I see the error:
MailHandler: ignoring email from unknown user []
But this is for an email from myself and I am a valid user on the project and Redmine admin as well. Sometimes my emails work, but most of the time I see this error and my email is bounced back.
I see nothing obviously odd about the emails that work versus those that do not.
I am running Redmine 3.2.8 but otherwise same Ruby and Rails as on this issue. I did not see any closed issues on this topic but I could try upgrading. Let me know if I should open a separate issue.