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Defect #31629

closed

Email notification not being sent to assigned user

Added by Taylor Naungayan over 5 years ago. Updated 2 months ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Email notifications
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Cant reproduce
Affected version:
4.0.3

Description

Emails are not being sent to the assigned user on a ticket. We are using a plugin (Redmine Up Helpdesk) to pull in emails from our server which then post replies on tickets.

If the ticket is updated through a logged in user, the email notification sends to the assigned user.

If the ticket is update through an incoming email, not email is sent.

I checked the production logs and it looks like it's failing with the ActionMailer

[ActiveJob] [ActionMailer::DeliveryJob] [6000be6e-3ef4-450b-a7ec-2c685f14cd4b] Email delivery error: 354 Start mail input; end with <CRLF>.<CRLF>

This was working fine when we upgraded to 4.0.3 but two weeks later this started happening

We do have 2 other plugins,
Redmine Banner and RedmineUp Contacts

I am making a ticket with RedmineUp to see if this caused by their plugins as well.

Any information to what is causing this be helpful

Files

Download all files
ProductionLog.txt (5.6 KB) ProductionLog.txt Taylor Naungayan, 2019-06-26 19:24
RemineInfo.png (23.2 KB) RemineInfo.png Taylor Naungayan, 2019-06-26 19:25
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 #1

Updated by Taylor Naungayan over 5 years ago

Can this be looked in to soon? I saw issue #31057 has a similar problem to us.

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 #3

Updated by Go MAEDA 6 months ago

  • Status changed from New to Closed
  • Resolution set to Cant reproduce
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 #4

Updated by Bahri Ertunc 2 months ago

Hi Taylor,
We also use RedmineUP Helpdesk and in the same situation as you: When the system gets a reply from the customer, the incoming email message is added to the corresponding ticket but no email notification is sent to assignee or watchers of the ticket.
Have you found the cause and solution?

Redmine version                5.0.7.stable
  Ruby version                   3.0.2-p107 (2021-07-07) [x86_64-linux-gnu]
  Rails version                  6.1.7.6
  Environment                    production
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 #5

Updated by Holger Just 2 months ago

Please contact the authors of the plugin you are using. As plugins can change all if Redmine's behavior, the plugin authors are responsible to make sure their added or changed functionality works as intended.

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