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Defect #32187

closed

Email notifications and create ticket

Added by brice wilmet about 5 years ago. Updated about 5 years ago.

Status:
Closed
Priority:
Normal
Assignee:
-
Category:
Email notifications
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Invalid
Affected version:

Description

Hi,

I have redmine application in my company.
I use this for create ticket for any problem for my customers.
Ticket automaticaly create when one customer send email.
After my customer is notifie by email when this ticket is create.
But if my customer reply at this email new ticket is created and i don't want.

Do you know any solution for resolv this problem or is not possible ?

ty,
Brice

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