Defect #33402
closed
Receive email problem - inserting unwanted p tags
Added by Andrej Simko over 4 years ago.
Updated 9 months ago.
Description
I have problem with receiving emails after upgrading to the latest stable version 4.1.1.
Even if I have setup that email should be parsed as plain text, issues are created with the text and there are unwanted <p> </p> tags even if I setup text formatting to none or textile or markup.
This happens after updating to the version 4.1.1 from 3.4.13.
This is my environment:
Environment:
Redmine version 4.1.1.stable
Ruby version 2.5.3-p105 (2018-10-18) [x86_64-linux]
Rails version 5.2.4.2
Environment production
Database adapter Mysql2
Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery smtp
SCM:
Subversion 1.9.5
Mercurial 4.8.2
Cvs 1.12.13
Bazaar 2.8.0
Git 2.20.1
Filesystem
Redmine plugins:
issue_color_label 0.1
localizable 0.4.0
redmine_agile 1.5.3
redmine_checklists 3.1.16
redmine_ckeditor 1.2.3
redmine_contacts 4.3.0
redmine_contacts_helpdesk 4.1.8
redmine_contacts_invoices 4.2.3
redmine_crm_mailchimp 1.0.4
redmine_custom_js 0.1.0
redmine_dmsf 2.4.2
redmine_finance 2.1.7
redmine_per_project_formatting 0.1.0
redmine_products 2.1.2
redmine_questions 1.0.2
redmine_reporter 1.0.3
redmine_silencer 0.4.1
redmine_smile_togglesidebar 1.0.7
redmine_theme_changer 0.4.0
redmine_zenedit 1.0.3
I receive emails from gmail.
This is a test email:
safsad sa
f
fdsa
a
fdsa
fsd
as
This is a issue created:
<p>safsad sa</p>
<p> f</p>
<p>fdsa</p>
<p> </p>
<p>a</p>
<p>fdsa</p>
<p>fsd</p>
<p> </p>
<p>as</p>
Can somebody help me where could be a problem?
I forgot to mention, that even I have setup email receiving for plain text, if I debug the code, it always handle it with html_body_to_text function in mail_handler.rb ... but I dont know where to look else for now.
Hello Андрей Севастьянов
did you manage to figure out what was wrong.
I've got exactly the same issue.
Environment:
Redmine version 4.1.1.stable
Ruby version 2.5.5-p157 (2019-03-15) [x86_64-linux-gnu]
Rails version 5.2.4.2
Environment production
Database adapter Mysql2
Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery smtp
SCM:
Git 2.20.1
Filesystem
Redmine plugins:
additionals 2.0.23
easy_mindmup 1.0
easy_wbs 1.5
redmine_ckeditor 1.2.3
redmine_contacts 4.3.0
redmine_contacts_helpdesk 4.1.8
redmine_dashboard 2.7.1
redmine_messenger 1.0.6
redmine_monitoring_controlling 0.1.1
redmine_my_page 0.1.13
Is the issue reproducible without plugins?
Dear Andrej,
This is Dimitar from the RedmineUP Support Team.
I see that you have the full-stack bundle of RedmineUP.
So, could you please contact our support team at support@redmineup.com? And our support engineers will help you investigate the situation that you reported.
We look forward to hearing from you.
Best Regards,
Dimitar from the RedmineUP Support Team
Andrej Simko wrote:
I have problem with receiving emails after upgrading to the latest stable version 4.1.1.
Even if I have setup that email should be parsed as plain text, issues are created with the text and there are unwanted <p> </p> tags even if I setup text formatting to none or textile or markup.
This happens after updating to the version 4.1.1 from 3.4.13.
This is my environment:
[...]
I receive emails from gmail.
This is a test email:
[...]
This is a issue created:
[...]
Can somebody help me where could be a problem?
EDIT:
I had removed redmine_ckeditor and everything works fine!
Hello,
I have the same problem, did you solve it?
Environment:
Environment:
Redmine version 5.0.7.stable
Ruby version 3.0.0-p0 (2020-12-25) [x86_64-linux]
Rails version 6.1.7.6
Environment production
Database adapter Mysql2
Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
Mailer delivery smtp
Redmine settings:
Redmine theme Default
SCM:
Subversion 1.7.14
Git 1.8.3.1
Filesystem
Redmine plugins:
redmine_agile 1.6.6
redmine_checklists 3.1.22
redmine_ckeditor 1.2.4
redmine_email_attachments 0.2.0
redmine_people 1.6.5
- Status changed from New to Closed
- Resolution set to Invalid
Thanks for the feedback. I'm closing this issue as it was not caused by Redmine.
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