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Defect #36444

open

Validation error message when no trackers are assigned to a project is confusing

Added by Go MAEDA almost 3 years ago. Updated about 2 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
Candidate for next major release
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Affected version:

Description

Assume that you are trying to create an issue via email. If no tracker is associated to the target project, the issue creation will fail and you will see a validation error in production.log as follows.

MailHandler: Validation failed: Validation failed: Tracker cannot be blank, Status cannot be blank

Probably it is difficult for most users to understand that the cause of the error is that no tracker is assigned to the project by seeing the error above. I think the error message needs some improvement.

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