Defect #5397
closedInternal Error Thrown, no logging information provided, but everything 'works'.
0%
Description
- IE 7 on Windows XP (with integrated auth enabled or not, this is the only thing that has changed in the last few days we know of).
- Cache has been cleared
- machine restarted
When the user does any sort of insert/update, they get the (Redmine Error 500) Internal Error, please report to redMine administrator. If the user clicks to go back, it says that the update/insert was ok (and it was).
This page does not show any stack trace.
I then went into the environment.rb, and enabled debug logging. At the time this error is thrown, nothing is added to the log stating the problem.
Finally, when the user tries this in Google Chrome, it works correctly. So it appears to be an IE related issue.
Our biggest problem right now is how to track down what is going wrong with out any logs, and the bug report would be to log these general exceptions.
Updated by Jon Lumpkin over 14 years ago
Not sure, it works in all other browsers. and that other issue looks like its having problems showing any page. Ours only seems to have problems after doing some type of update/insert.
Finally - I have another user now having this issue as well, also using IE7 on Windows XP.
It works fine in all other browsers.
Updated by Jon Lumpkin over 14 years ago
- Logfile created on Thu May 06 14:35:12 -0400 2010 [4;35;1mSQL (0.0ms)[0m [0mSET SQL_AUTO_IS_NULL=0[0m
Processing WelcomeController#index (for 10.29.96.8 at 2010-05-06 14:35:25) [GET]
Parameters: {"action"=>"index", "controller"=>"welcome"}
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Rendering template within layouts/base
Rendering welcome/index
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Rendered news/_news (0.0ms)
Rendered news/_news (16.0ms)
Rendered news/_news (0.0ms)
Rendered news/_news (0.0ms)
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Completed in 1750ms (View: 1078, DB: 546) | 200 OK [http://wit390/redmine/]
[4;35;1mSQL (0.0ms)[0m [0mSET SQL_AUTO_IS_NULL=0[0m
Processing IssuesController#edit (for 10.8.96.47 at 2010-05-06 14:37:02) [POST]
Parameters: {"time_entry"=>{"comments"=>"", "activity_id"=>"", "hours"=>""}, "commit"=>"Submit", "notes"=>"", "action"=>"edit", "authenticity_token"=>"yee7SiOU8KdoOG+moDsoV4biHKFAt1SLqxCFkz2cCN8=", "id"=>"813", "issue"=>{"start_date"=>"", "custom_field_values"=>{"25"=>"", "26"=>"", "27"=>"", "28"=>"1.0.0.18"}, "estimated_hours"=>"", "priority_id"=>"4", "lock_version"=>"0", "fixed_version_id"=>"", "done_ratio"=>"0", "assigned_to_id"=>"", "subject"=>"ICR 100408078 did not show up in review queue", "tracker_id"=>"1", "due_date"=>"", "status_id"=>"1", "description"=>"REMOVING OUR STACK TRACE"}, "controller"=>"issues", "attachments"=>{"1"=>{"description"=>""}}}
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[4;35;1mIssue Update with optimistic locking (0.0ms)[0m [0m UPDATE `issues`
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Redirected to http://wit390:8080/redmine/issues/813
Completed in 7188ms (DB: 2890) | 302 Found [http://wit390/redmine/issues/813/edit]
Processing IssuesController#index (for 10.8.96.47 at 2010-05-06 14:37:32) [GET]
Parameters: {"project_id"=>"prime", "set_filter"=>"1", "action"=>"index", "controller"=>"issues"}
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Completed in 1672ms (View: 796, DB: 688) | 200 OK [http://wit390/redmine/projects/prime/issues?set_filter=1]
Processing IssuesController#show (for 10.8.96.47 at 2010-05-06 14:38:36) [GET]
Parameters: {"action"=>"show", "id"=>"813", "controller"=>"issues"}
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Completed in 3937ms (View: 3422, DB: 328) | 200 OK [http://wit390/redmine/issues/813]
[4;35;1mSQL (0.0ms)[0m [0mSET SQL_AUTO_IS_NULL=0[0m
Processing WelcomeController#index (for 10.29.96.8 at 2010-05-06 14:39:23) [GET]
Parameters: {"action"=>"index", "controller"=>"welcome"}
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[4;35;1mProject Load (0.0ms)[0m [0mSELECT * FROM `projects` WHERE (projects.status=1) ORDER BY created_on DESC LIMIT 5[0m
Rendering template within layouts/base
Rendering welcome/index
[4;36;1mSetting Load (0.0ms)[0m [0;1mSELECT * FROM `settings` WHERE (`settings`.`name` = 'welcome_text') LIMIT 1[0m
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[4;36;1mUserPreference Load (16.0ms)[0m [0;1mSELECT * FROM `user_preferences` WHERE (`user_preferences`.user_id = 3) LI
Updated by Jon Lumpkin over 14 years ago
That didn't format right, here it is again with PRE
# Logfile created on Thu May 06 14:35:12 -0400 2010 [4;35;1mSQL (0.0ms)[0m [0mSET SQL_AUTO_IS_NULL=0[0m Processing WelcomeController#index (for 10.29.96.8 at 2010-05-06 14:35:25) [GET] Parameters: {"action"=>"index", "controller"=>"welcome"} [4;36;1mSetting Columns (46.0ms)[0m [0;1mSHOW FIELDS FROM `settings`[0m [4;35;1mSQL (0.0ms)[0m [0mSELECT max(`settings`.updated_on) AS max_updated_on FROM `settings` [0m [4;36;1mUser Columns (31.0ms)[0m [0;1mSHOW FIELDS FROM `users`[0m [4;35;1mUser Load (0.0ms)[0m [0mSELECT * FROM `users` WHERE (`users`.`id` = 3) AND (users.status = 1) AND ( (`users`.`type` = 'User' OR `users`.`type` = 'AnonymousUser' ) ) [0m [4;36;1mNews Columns (47.0ms)[0m [0;1mSHOW FIELDS FROM `news`[0m [4;35;1mProject Columns (46.0ms)[0m [0mSHOW FIELDS FROM `projects`[0m [4;36;1mNews Load Including Associations (141.0ms)[0m [0;1mSELECT `news`.`id` AS t0_r0, `news`.`project_id` AS t0_r1, `news`.`title` AS t0_r2, `news`.`summary` AS t0_r3, `news`.`description` AS t0_r4, 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= `news`.author_id AND (`users`.`type` = 'User' OR `users`.`type` = 'AnonymousUser' ) LEFT OUTER JOIN `projects` ON `projects`.id = `news`.project_id WHERE (projects.status=1 AND projects.id IN (SELECT em.project_id FROM enabled_modules em WHERE em.name='news')) ORDER BY news.created_on DESC LIMIT 5[0m [4;35;1mProject Load (16.0ms)[0m [0mSELECT * FROM `projects` WHERE (projects.status=1) ORDER BY created_on DESC LIMIT 5[0m Rendering template within layouts/base Rendering welcome/index [4;36;1mSetting Load (0.0ms)[0m [0;1mSELECT * FROM `settings` WHERE (`settings`.`name` = 'welcome_text') LIMIT 1[0m [4;35;1mSetting Load (0.0ms)[0m [0mSELECT * FROM `settings` WHERE (`settings`.`name` = 'user_format') LIMIT 1[0m [4;36;1mUserPreference Load (0.0ms)[0m [0;1mSELECT * FROM `user_preferences` WHERE (`user_preferences`.user_id = 3) LIMIT 1[0m [4;35;1mUserPreference Columns (16.0ms)[0m [0mSHOW FIELDS FROM `user_preferences`[0m [4;36;1mSetting Load (0.0ms)[0m [0;1mSELECT * FROM `settings` WHERE (`settings`.`name` = 'time_format') LIMIT 1[0m Rendered news/_news (906.0ms) Rendered news/_news (0.0ms) Rendered news/_news (16.0ms) Rendered news/_news (0.0ms) Rendered news/_news (0.0ms) [4;35;1mSetting Load (0.0ms)[0m [0mSELECT * FROM `settings` WHERE (`settings`.`name` = 'text_formatting') LIMIT 1[0m [4;36;1mToken Load (47.0ms)[0m [0;1mSELECT * FROM `tokens` WHERE (`tokens`.user_id = 3 AND (action='feeds')) LIMIT 1[0m [4;35;1mToken Columns (16.0ms)[0m [0mSHOW FIELDS FROM `tokens`[0m [4;36;1mSetting Load (0.0ms)[0m [0;1mSELECT * FROM `settings` WHERE (`settings`.`name` = 'app_title') LIMIT 1[0m [4;35;1mSetting Load (15.0ms)[0m [0mSELECT * FROM `settings` WHERE (`settings`.`name` = 'ui_theme') LIMIT 1[0m [4;36;1mProject Load (125.0ms)[0m [0;1mSELECT `projects`.* FROM `projects` INNER JOIN `members` ON `projects`.id = `members`.project_id WHERE ((`members`.user_id = 3) AND ((projects.status=1))) [0m Completed in 1750ms (View: 1078, DB: 546) | 200 OK [http://wit390/redmine/] [4;35;1mSQL (0.0ms)[0m [0mSET SQL_AUTO_IS_NULL=0[0m Processing IssuesController#edit (for 10.8.96.47 at 2010-05-06 14:37:02) [POST] Parameters: {"time_entry"=>{"comments"=>"", "activity_id"=>"", "hours"=>""}, "commit"=>"Submit", "notes"=>"", "action"=>"edit", "authenticity_token"=>"yee7SiOU8KdoOG+moDsoV4biHKFAt1SLqxCFkz2cCN8=", "id"=>"813", "issue"=>{"start_date"=>"", "custom_field_values"=>{"25"=>"", "26"=>"", "27"=>"", "28"=>"1.0.0.18"}, "estimated_hours"=>"", "priority_id"=>"4", "lock_version"=>"0", "fixed_version_id"=>"", "done_ratio"=>"0", "assigned_to_id"=>"", "subject"=>"ICR 100408078 did not show up in review queue", "tracker_id"=>"1", "due_date"=>"", "status_id"=>"1", "description"=>"REMOVED OUR STACK TRACE"}, "controller"=>"issues", "attachments"=>{"1"=>{"description"=>""}}} [4;36;1mSetting Columns (16.0ms)[0m [0;1mSHOW FIELDS FROM `settings`[0m [4;35;1mSQL (0.0ms)[0m [0mSELECT max(`settings`.updated_on) AS max_updated_on FROM `settings` [0m [4;36;1mUser Columns (0.0ms)[0m 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ORDER BY custom_fields.position[0m Rendered mailer/_issue_text_plain (32.0ms) [4;36;1mSetting Load (0.0ms)[0m [0;1mSELECT * FROM `settings` WHERE (`settings`.`name` = 'emails_footer') LIMIT 1[0m [4;35;1mAttachment Load (297.0ms)[0m [0mSELECT * FROM `attachments` WHERE (`attachments`.container_id = 813 AND `attachments`.container_type = 'Issue') ORDER BY attachments.created_on[0m [4;36;1mSetting Load (15.0ms)[0m [0;1mSELECT * FROM `settings` WHERE (`settings`.`name` = 'text_formatting') LIMIT 1[0m Rendered mailer/_issue_text_html (3109.0ms) [4;35;1mUserPreference Load (0.0ms)[0m [0mSELECT * FROM `user_preferences` WHERE (`user_preferences`.user_id = 10) LIMIT 1[0m [4;36;1mUserPreference Columns (0.0ms)[0m [0;1mSHOW FIELDS FROM `user_preferences`[0m [4;35;1mSetting Load (0.0ms)[0m [0mSELECT * FROM `settings` WHERE (`settings`.`name` = 'bcc_recipients') LIMIT 1[0m [4;36;1mCACHE (0.0ms)[0m [0;1mSELECT * FROM `issues` WHERE (`issues`.`id` = 813) [0m [4;35;1mIssueRelation Load (0.0ms)[0m [0mSELECT * FROM `issue_relations` WHERE (`issue_relations`.issue_from_id = 813) [0m [4;36;1mCACHE (0.0ms)[0m [0;1mSELECT * FROM `issue_statuses` WHERE (`issue_statuses`.`id` = 1) [0m [4;35;1mSQL (0.0ms)[0m [0mCOMMIT[0m [4;36;1mSQL (0.0ms)[0m [0;1mBEGIN[0m [4;35;1mCustomField Load (0.0ms)[0m [0mSELECT * FROM `custom_fields` WHERE (type = 'TimeEntryCustomField') ORDER BY position[0m [4;36;1mCACHE (0.0ms)[0m [0;1mSELECT * FROM `projects` WHERE (`projects`.`id` = 2) [0m [4;35;1mSQL (0.0ms)[0m [0mROLLBACK[0m Redirected to http://wit390:8080/redmine/issues/813 Completed in 7188ms (DB: 2890) | 302 Found [http://wit390/redmine/issues/813/edit] Processing IssuesController#index (for 10.8.96.47 at 2010-05-06 14:37:32) [GET] Parameters: {"project_id"=>"prime", "set_filter"=>"1", "action"=>"index", "controller"=>"issues"} [4;36;1mSQL (0.0ms)[0m [0;1mSELECT max(`settings`.updated_on) AS max_updated_on FROM `settings` [0m [4;35;1mUser Load (0.0ms)[0m [0mSELECT * FROM `users` WHERE (`users`.`id` = 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OUTER JOIN `projects` ON `projects`.id = `versions`.project_id WHERE (projects.id = 2 OR (projects.status = 1 AND ( versions.sharing = 'system' OR (projects.lft >= 1 AND projects.rgt <= 308 AND versions.sharing = 'tree') OR (projects.lft < 293 AND projects.rgt > 294 AND versions.sharing IN ('hierarchy', 'descendants')) OR (projects.lft > 293 AND projects.rgt < 294 AND versions.sharing = 'hierarchy')))) [0m [4;35;1mWiki Load (0.0ms)[0m [0mSELECT * FROM `wikis` WHERE (`wikis`.project_id = 2) LIMIT 1[0m [4;36;1mSQL (0.0ms)[0m [0;1mSELECT count(*) AS count_all FROM `boards` WHERE (`boards`.project_id = 2) [0m [4;35;1mRepository Load (0.0ms)[0m [0mSELECT * FROM `repositories` WHERE (`repositories`.project_id = 2) LIMIT 1[0m Completed in 3937ms (View: 3422, DB: 328) | 200 OK [http://wit390/redmine/issues/813] [4;35;1mSQL (0.0ms)[0m [0mSET SQL_AUTO_IS_NULL=0[0m Processing WelcomeController#index (for 10.29.96.8 at 2010-05-06 14:39:23) [GET] Parameters: {"action"=>"index", 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Updated by Jon Lumpkin over 14 years ago
Also, to clean this up, #3 can be deleted, I just don't have permissions to do so.
Updated by Aaron Parks over 14 years ago
We are running 3733 and it works great . . except for the one guy that has IE 8. He can do anything except create or edit features/bugs. Other browsers on his machine (Chrome, FF) work fine.
We do have people using IE 7 and they seem to work fine
AP
Updated by Jon Lumpkin over 14 years ago
We are now having yet another user having this issue. Enabling all of the logging possible only gave me what is above, and still not sure what is actually happening.
Updated by Etienne Massip over 13 years ago
- Status changed from Resolved to Closed
- Resolution set to Invalid