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You can define users depending on the categories. Do you know that?

Daniel Felix wrote:

You can define users depending on the categories. Do you know that?

Non I don't know that, can you explain me in order to assign automaticaly a group when a user create a new ticket

• go to your project configuration
• select ticket categories
• create a ticket categrory
• set "assigned to"
• save

Everytime a user selects the corresponding category, the selected group will be assigned after ticketcreation.
This way, you can assign different groups for different ticketcategories.

This is just another way to manage your workflow.

Would this solve your problem?

Daniel Felix wrote:

For example:

• go to your project configuration
• select ticket categories
• create a ticket categrory
• set "assigned to"
• save

Everytime a user selects the corresponding category, the selected group will be assigned after ticketcreation.
This way, you can assign different groups for different ticketcategories.

This is just another way to manage your workflow.

Would this solve your problem?

Thanks for your answer, but not exactly. Indeed, my objective is that user don't have to do one click to asign the group. I want the group is assigned by default. I hope is more explicit

Ah okay. Well, this could be some idea, if the category could be set to default per tracker/project. What do you think about this solution?

Daniel Felix wrote:

Ah okay. Well, this could be some idea, if the category could be set to default per tracker/project. What do you think about this solution?

Yes this is a good solution, is it possible with categories or assignment?

Daniel Felix wrote:

Ah okay. Well, this could be some idea, if the category could be set to default per tracker/project. What do you think about this solution?

How can I do that please?