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Defect #30848

open

Error when creating issue with emoji in description

Added by Jamal Aziz over 5 years ago. Updated about 1 month ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Issues
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:
Affected version:
4.0.1

Description

When creating issue with emoji in description, it will return error. Here is the log:

[[Completed 500 Internal Server Error in 54ms (ActiveRecord: 12.9ms)

ActiveRecord::StatementInvalid (Mysql2::Error: Incorrect string value: '\xF0\x9F\x98\x84\xF0\x9F...' for column 'description' at row 1:
INSERT INTO `issues` (`tracker_id`, `project_id`, `subject`, `description`, `status_id`, `priority_id`, `author_id`, `created_on`, `upda
ted_on`, `start_date`, `lock_version`) VALUES (14, 111, 'Tes Emoji', 'Test <U+1F604><U+1F604><U+1F604>', 1
, 2, 39, '2019-02-20 13:39:02', '2019-02-20 13:39:02', '2019-02-20', 0)):
]]

Related issues

Related to Redmine - Feature #31921: Changes to properly support 4 byte characters (emoji) when database is MySQLClosedGo MAEDA

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Related to Redmine - Defect #35879: mail handler failing when smilies inline Closed

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 #1

Updated by Marius BĂLTEANU about 5 years ago

  • Related to Feature #31921: Changes to properly support 4 byte characters (emoji) when database is MySQL added
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 #2

Updated by Erik Moeller almost 4 years ago

We can reproduce this on our Redmine 4.0.7 setup, with an emoji in the title of the issue.

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 #3

Updated by Mischa The Evil about 3 years ago

  • Related to Defect #35879: mail handler failing when smilies inline added
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 #4

Updated by Anatoly P about 1 year ago

Up

Can reproduce it on our 5.0.5.stable
And here www.redmine.org

I convert db and all my tables to `utf8mb4` / `utf8mb4_unicode_ci` in (10.5-MariaDB)
But i still cant use emoji :-(

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 #5

Updated by Holger Just about 1 year ago

MySQL / MariaDB stores encoding and collations in various places, including as a database default, table default, and for each column separately. Thus, if you have an existing database, you need to transfer each text / varchar column to utf8mb4 separately.

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 #6

Updated by Anatoly P about 1 year ago

I changed the encoding to `utf8mb4_general_ci` in every place where you can select the encoding. And in the database and in every table and in every vchar/text/long field, and still I see error 500 when I try to add emoji to any field.

I also see error 500 right here on https://www.redmine.org/ when I try to create any record with emoji.

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 #7

Updated by Andrei Melis about 1 month ago

I was able to fix this by setting REDMINE_DB_ENCODING=utf8mb4 in the docker image env, plus altering the collation of existing database and tables:

ALTER DATABASE redmine DEFAULT CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci
ALTER TABLE issues CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;
ALTER TABLE journals CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;
ALTER TABLE journal_details CONVERT TO CHARACTER SET utf8mb4 COLLATE utf8mb4_unicode_ci;

If you don't use Docker, you should probably check the config/database.yml file:

production:
  adapter: "mysql2" 
  host: "mysql" 
  port: "3306" 
  username: "redmine" 
  password: "secret" 
  database: "redmine" 
  encoding: "utf8mb4"

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