Defect #41283
closed
Cannot attach file with certain names
Added by Katarina Eklund 2 months ago.
Updated about 2 months ago.
Resolution:
Cant reproduce
Description
We have found that some documents cannot be attached to the cases and the common detail we have found is that it doesn't work if the file name contains the word "time" directly followed by a blankspace.
It works if we remove that word or removing the blankspace is a workaround we use.
Examples:
time.doc works
timeclock.doc works
time clock.doc error
clock time.doc works
Files
I cannot reproduce the issue.
Could you paste the screenshot of the screen showing the error?
Already when I choose the file I get the error message.
As you can see in the screenshot it works as planned with files where the word time is not followed by a blankspace.
But I get an error for when I try when the blankspace is there.
Worth mentioning is also that all four tests is done with the same document, so nothing more than the title is changed during these tests.
- Status changed from New to Needs feedback
Please see Submissions for a description of information we require from you to be able to reproduce this issue.
In a default Redmine, this issue does not occur. It may be caused by a plugin (in which case you should contact the plugin authors), some unusual server configuration or e.g. a virus scanner on your sever. Check your server logs at logs/production.log for more details.
Hi!
We couldn´t see anything at all about these documents in the logs.
I can also see that this has been reported earlier in for example https://www.redmine.org/issues/10189 .
You can close this case, we have found a workaround by changing the name and that is good enough for us at the moment.
/Katarina
- Status changed from Needs feedback to Closed
- Resolution set to Cant reproduce
Without more information, we are unfortunately unable to reproduce this and thus can't fix any possible causes of this in Redmine itself.
If you have more information in the future, please add the information I asked for in #41283#note-3 and re-open this issue. Until then, I'm going to close this issue.
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