Defect #5163
closedRejection of one recipient by the SMTP server causes whole notification to be dropped
0%
Description
This ticket may replace ticket #5146.
I have tickets that do not seem to send mails. I've got a suspicion what the problem could be.
If a user has an mail address that does not work (the user was created by an administrator) is it possible that a ticket that involves this user does not send notification mails at all? I could imagine if this user is the first one that should get notified the whole process of notification gets aborted, so other involved users get no notification mails either.
I have already commented out the line 'config.action_mailer.logger = nil' in the production.rb file to see some hints in the log. However, I have expected another result. Now I can see some extra lines in the log: 'Sent mail to '. Should follow some mail recipients there? I my case there are no listed. Is this normal?
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