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Feature #11212

open

save sender email to issue when mail import and unknown_user=accept no_permission_check=1

Added by Terence Mill over 12 years ago. Updated over 10 years ago.

Status:
New
Priority:
Normal
Assignee:
-
Category:
Email receiving
Target version:
-
Start date:
Due date:
% Done:

0%

Estimated time:
Resolution:

Description

We need to see the sender of the email the issue is created on mail import, so we can establish a support line via redmine.
At the moment we only see anonymous for issue author and therefore can't "call" em back. We don't know where the issue came from.

Why not show the sender email, without having a "full" user account?
We don't want to auto create users because all of them will immidiately get mails on any action on their tickets. This is related to the fact we can't configure default settings - see #11211
Furthermore auto creation of user account for support line for "outside" customers will not fit logically toegether when using ldap auth for "internal" project members - i know it works technically, but it feels pitty.

I think saving sender mail to issue body will be also an "option".

Files

add_copy_sender_to_ticket_option.diff (660 Bytes) add_copy_sender_to_ticket_option.diff patch to add an option for this Jan S, 2014-03-26 23:55

Related issues

Related to Redmine - Feature #11211: configure default settings for users getting created automatically via email importNew

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Related to Redmine - Feature #21158: Send E-Mail to Redmine: Copy E-Mail Header into Ticket NoteNew

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Has duplicate Redmine - Feature #19545: unknown_user=accept - put email address of sender in descriptionClosed

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Has duplicate Redmine - Feature #10861: Processing incoming e-mails from anonymus users Closed

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